Why Working with a Local Lender Beats Working with a Big Bank

Anyone who has gotten a home loan will tell you it’s not always an easy process. But if you ask a borrower who shopped for a home loan at a big bank and a borrower who shopped for a loan at a local lender, you’ll hear distinctly different stories. And the ending is almost always the same:

Working with a local lender is a more positive experience for homebuyers.

We focus on customer service.
Reputation is the cornerstone of a thriving business, and we rely on referrals rather than flashy advertisement. Unlike many big banks, we do not have other sources of revenue, like credit cards, personal loans, auto loans, etc.

Issues that arise can be more easily resolved because we have streamlined our operations. We hire only the best and most professional loan support team, and our operations are centrally located. With our support staff in one place and not spread across time zones, it’s easy to contact someone whenever you have a question or concern, and decision making is quicker and more thoughtful.

We have faster turn times for loans.
Because our systems and teams are centrally located, our borrowers often see faster loan processing, faster underwriting, and ultimately, faster closings.

We do one thing – mortgage loans – so we must do them well.

You have a main point of contact who’s accountable for your experience and your transaction.
At Universal Lending, each loan and each borrower is personal to us. We answer your calls, even outside of normal business hours, and get answers right away. Big banks often don’t take this personally, and most don’t answer their phones after 5 p.m. or on weekends.

We are not beholden to shareholders.
We keep our focus on our customers at all times, because we don’t have to answer to anyone else.

You are trusting your savings and your financial future to the loan officer with whom you work.
Our lenders are subject to strict licensing standards. Loan Officers at many big banks are not required to meet the same high standards. You want to work with someone you can put your faith in to handle your home loan intelligently and ethically.

You are helping to support a community business and jobs in your area.
Dollars spent in your community help to support the community – keeping other businesses and local nonprofits strong.

These are just a few of the reasons local is better. Stop by or give us a call. We are confident that you’ll see for yourself why working with a local lender makes sense, and you’ll be glad you worked with Universal Lending.